Standard UK Mainland delivery (under 2Kg)
Handling time
Orders placed before 10am: 1 working day + delivery time
Orders placed after 10am: 2 working days + delivery time
We reserve the right to use an equivalent service
Delivery time (Excluding Handling Time)
Free: 2-3 working days
RM Tracked 48: 2-3 working days
DHL Next Day/ DPD Next Day: 1 working day
Delivery Cost
Free: £0.00 If you spend over £75 on the website.
RM Tracked 48: £3.95
DHL Next Day: £5.95
DPD Next Day: £5.95
Remaining worldwide destinations (UK Over 2Kg)
Handling time
Orders placed before 10am: Standard: 1 working day + delivery time
Orders placed after 10am: Standard: 2 working days + delivery time We reserve the right to use an equivalent service
Delivery time (excluding handling)
Dependent on country and courier company used.
Cost calculation
1) Please add the products you want to purchase to your basket.
2) Navigate to the basket and fill in the area entitled ESTIMATE SHIPPING AND TAX
3) Click Get a quote and wait for prices and options to be shown.
4) Select the method you require and continue to the checkout.
5) If nothing is shown please contact us and we will see if we can help.
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Do you have a Saturday service?
We do not currently operate a Saturday service, however if enough people request this we would look into this becoming an option.
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What is your returns policy?
We offer a 14 day no quibble money back guarantee as long as the purchased item is in its original resalable condition.
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Do you combine postage?
When purchasing through our dedicated website the checkout process calculates the postage cost based on a combination price. Just look for the “Estimate shipping and tax” box in your shopping cart.
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What do I do if an item arrives damaged?
Please contact us straight away with details of the damage including photographs where possible. One of our many helpful support staff will contact you about how to proceed.
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What do I do if my item does not arrive?
Please allow 3 working days before contacting us and please try your local delivery office as they may have been unable to deliver your parcel. If this still has not rectified the problem please contact us and a support member of staff will advise how to proceed.
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How quickly will my refund come through?
Please allow up to 24 hours for the funds to return to the account which the payment was made from.
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How do I use my discount code?
In the checkout cart there’s a section entitled Discount Codes. Simply enter your code and click apply coupon. If your coupon is valid this will then be applied to your order and will show as a “Discount” just above the Grand total.
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Can I order over the phone?
We are an online company and as such this is not something we offer as standard. If we do carry out an order over the phone this may incur extra charges
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Which courier services do you use?
At the time of writing this FAQ we use Royal Mail, DHL and DPD. We have chosen these after years of dealing with courier companies and have found these to be by far the most reliable and cost effective. You can track your item at the following links:
Royal Mail: https://www.royalmail.com/track-your-item
DHL: http://www.dhl.co.uk/en/express/tracking.html
DPD: https://www.dpd.com/tracking
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Why doesn’t my tracking code work?
Your tracking code is allocated at the time your order is processed, however this doesn’t get activated until the order has arrived at the first stage of its journey. So please allow 24 hours for the code to become active.
